Refund policy

As our items are customisable and made to order, we do not accept returns or refunds.

You can contact us for any further clarifications.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to the custom-made natural of majority of our products, we cannot accept returns or change of minds.

Unfortunately, we cannot accept returns on sale items or gift cards.

Order modifications

If you decide to change your mind about the details for your order (e.g. colour, picture, song/code), you must notify us within 24 hours and advise us of the relevant changes. Otherwise, a $7.50 service fee for frames & $25 service fee for hoodies/crewnecks will be charged which must be paid before the changes are made.

If the order has already been shipped, you will be required to pay return postage as well as the service fee. The product must be returned in the same condition it was sent in, including all protective packaging and contents with which the package was sent with.

If you requested your order to be received by a certain date yet made modifications to your order, we are not responsible for delayed deliveries.

Replacements

Replacements will only be offered on products where a clear fault was that of the producer. Any items that were damaged in transit or by the recipient, are beyond our control and not eligible for a replacement or refund.

Cancellation

As majority of our products are customisable and cannot be reused or transferred, we cannot offer full refunds. Alternatively, refund requests will only be eligible for 50% store credit to be used at your next convenience.

*Some circumstances may exclude you from this policy, contact us for more information*

Refunds for lost items

If you have chosen to have your items "posted by letter", we are not responsible for lost items. No replacements or compensation will be given. Consideration for lost/damaged items during transit will be dependent on if shipping insurance was opted for when placing the order. For further information on Shipping Insurance, please head to our Shipping Policy and/or FAQ.

Return to Sender

If you are viewing on your tracking page that your order has been returned to sender, this may be because your address was incomplete/incorrect (no unit number, incorrect suburb-postcode combination etc). 

We are charged a fee for a return ($12 for Domestic & $30 for International Parcels). If you would like your order reshipped out to you, you must pay 50% of the charged return to sender fee as well as the cost to resend out (~$9 for domestic and ~$24 for international). 

If your parcel is returned at the fault of us or the shipping company, please provide us with evidence and we will resend out your order free of charge.